Frequently Asked Questions
What is Celestial Mountain?
Celestial Mountain is an organization dedicated to increasing Chinese and Vietnamese visibility. We do this through our medium of clothing, blending Chinese and Vietnamese symbols with timeless garments.
What Size Should I Order?
We provide size charts and references to model size and weight on our product pages. Please refer to those when making decisions on sizing. Please note that our shirts are cotton and will shrink in the wash.
How Long Does Shipping Take?
All orders will be fulfilled by us within 1-3 business days of purchase.
The shipping time once fulfilled will vary with the shipping option you chose.
According to the USPS website:
- USPS Ground Advantage arrives within 2-5 business days
- USPS Priority Mail arrives within 1-3 business days
If orders take more than 1 week to arrive please contact us at celestialmountainclothing@gmail.com
My Tracking Number Has Not Been Updated, What Should I Do?
If your tracking number has not been updated, it is likely USPS that is having issues. Our tracking numbers are provided through USPS to us and then referred back to you. Please contact USPS first and then us at celestialmountainclothing@gmail.com if you are still having issues.
I Received The Wrong Item/Size/Order, What Should I do?
If you have received the wrong item/size/order please contact us at celestialmountainclothing@gmail.com.
What Happens If My Package Is Lost?
We want all our customers to have a positive experience. If your package is lost in the mail please contact us at celestialmountainclothing@gmail.com.
Do You Offer Returns/Exchanges?
As of right now we do not offer returns or exchanges.